Shopify app that turns support load into sales
Tired of losing revenue due to order mistakes? Let customers easily fix their orders themselves after purchase-so you keep the sale instead of issuing refunds.
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Order editing: a proven strategy used by top eCommerce brands
The Problem You’re Facing
Too many order change requests?
Your support team is stuck managing manual changes instead of focusing on scaling your business.
Every change creates more support tickets.
Delays in processing lead to lost revenue.
Every change creates more support tickets.
Solution
Let customers edit their orders -without hassle
Imagine if your customers could help themselves. Instead of sending emails and waiting for a response, they could simply adjust their order before fulfillment. No back-and-forth.
Let your customers edit orders directly from the Thank You page.
Unlock upsell potential with every post-purchase change.
Set smart rules to stay in control.
Don't take our word for it
See what these industry-leading publishers have to say about
“Self-service boosts efficiency—cutting support requests by 40%, speeding resolutions by 30%, and increasing retention by 25%.”
Forbes – 'The 20 Best Examples of Self-Service'
FAQs
Everything you need to know about the product. Can’t find the answer you’re looking for? Please chat to our friendly team.
How long do you give customers to make edits?
You decide how long customers can make changes. Whether it’s 30 minutes, 2 hours, or any custom time window — you’re in full control of the editing timeframe after an order is placed.
What if I promise that orders placed before 12pm are shipped same day?
No worries — Revhope works with your existing shipping SLAs. If you offer same-day shipping for orders placed before a certain time (like 12pm), the app will automatically prevent edits once that cutoff is near. For example, orders placed within 15 minutes of your shipping deadline won’t be editable and will be sent to ship right after checkout.
Can I use Order Editing but not offer customers any of the refund features?
Yes! You have full control over what actions customers can take — and for how long. If you don’t want to allow things like self-service cancellations, removing products from orders, or applying discount codes, you can turn those features off with a single click.
How does it work with my Shipping and Warehouse Management Software and/or ERP?
We hold off on sending orders to ship immediately after checkout, giving customers a brief window to make changes. Once that editing window closes, order edits are disabled and the order is released for shipping.
How does it work with my 3PL?
We’ve built an integration that works with all major 3PLs to delay order pulling from Shopify right after checkout. This gives customers a short editing window before the order is sent to be shipped.
Be the one of those how nows how to drive success
Optimize support load and expenses. Every order change opportunity to sale more.
Get your free lifetime subscription plan, Sign up for beta now!
Thank you for your submission! You’re now signed up for early access. 🙌
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Disclaimers
The statistics, claims, and comparisons presented on this website by Revhope.io are based on publicly available data, industry insights, and reported experiences from merchants. While order editing solutions have been shown to reduce support tickets and improve post-purchase satisfaction, actual results may vary depending on your store’s setup, workflows, and customer behavior. Any comparisons between Revhope Order Editing and alternative solutions are based on publicly listed features and pricing at the time of publication and may change as third-party apps evolve. Testimonials or user feedback included here are either provided by real users or reflect typical use cases observed across Shopify stores. We encourage merchants to evaluate the app based on their own unique needs. For the most up-to-date details or questions about our claims, please reach out to the Revhope.io team.
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